Question 1

What are the requirements for renting a vehicle?

Accepted Answer

To rent a vehicle you need: minimum age of 18 years, valid category B driver's license, valid ID card or passport, and a payment card for the deposit. Unlike other car rentals, we don't require 2 years of driving experience or age 21+.

Question 2

How can I reserve a vehicle?

Accepted Answer

Reservation is simple and takes only 3 minutes: choose a vehicle from our offer, select dates and pickup location, fill in contact details, and confirm the reservation. You will receive confirmation immediately by email. The reservation is valid for 2 hours from the agreed pickup time.

Question 3

Do I need to pay a deposit when booking?

Accepted Answer

No, you don't pay anything when booking. You pay the total rental price and deposit only when picking up the vehicle – via online payment gateway, bank transfer in advance, or cash (only rental price, not deposit).

Question 4

Can another person drive the vehicle?

Accepted Answer

Yes, but they must be pre-registered and approved. Additional driver must meet the same requirements (18+, valid license), will be listed in the contract, and a one-time fee is charged for each driver. Important: If an unregistered person drives the vehicle, insurance doesn't apply!

Question 5

What is included in the rental price?

Accepted Answer

The rental price includes: mandatory liability insurance (TPL), collision damage waiver with 10% deductible (min. €400), Slovak highway vignette, winter tires (in season), regular vehicle maintenance, and 24/7 customer support. Not included: fuel, additional driver fee, personal accident insurance.

Question 6

What is the deposit and how does it work?

Accepted Answer

The deposit is a refundable security blocked on your payment card. Amount depends on vehicle category: mid-range €300-500, SUV/luxury €500-1000, sports/premium €1000-3000. Deposit is returned within 7 days after returning the vehicle without issues. It covers potential damages, fines, or missing fuel.

Question 7

What payment methods do you accept?

Accepted Answer

For rental we accept: payment gateway (Visa, Mastercard), bank transfer in advance, or cash upon pickup. For deposit only payment card (blocking). For companies we offer invoicing with deferred payment.

Question 8

What are the cancellation conditions?

Accepted Answer

Cancellation is FREE! You can cancel your reservation anytime without cancellation fee. Note: In case of repeated intentional cancellations, we reserve the right to refuse future rentals.

Question 9

What insurance is included in the rental?

Accepted Answer

Every vehicle has: TPL (third party liability insurance) and collision damage waiver (vehicle damage coverage). Deductible is 10% of damage amount, minimum €400. We also offer supplementary insurance with reduced deductible for an extra fee.

Question 10

What do I do in case of an accident?

Accepted Answer

1. Call the police (for injuries or damage over €3990). 2. Get contact details of all participants and witnesses. 3. Fill out the Accident Report form. 4. Contact us within 24 hours at +421 910 666 949. 5. Document damage with photos. IMPORTANT: Don't admit fault on the spot, don't give money to participants. If you don't report the accident, you bear full responsibility!

Question 11

What doesn't insurance cover?

Accepted Answer

Insurance DOES NOT COVER damage caused by: driving under influence of alcohol/drugs (renter pays 100%), unauthorized person driving, driving in prohibited countries, racing, drifting, competitions, gross negligence. The renter is fully responsible for such damages including loss of profit.

Question 12

What condition is the vehicle in when I pick it up?

Accepted Answer

You receive the vehicle: washed and cleaned inside and out, with a full tank of fuel, technically inspected, with documents (registration, green card), and with mandatory equipment (first aid kit, warning triangle, vest). Photo documentation is made at pickup and km/fuel status is recorded.

Question 13

What condition should the vehicle be in when returned?

Accepted Answer

Return the vehicle: with FULL fuel tank (FULL-TO-FULL system), in clean condition (normal dirt is OK), with all documents and keys, in the same technical condition. Fees: missing fuel €2/liter + €20 handling, dirty interior €30-200, dirty exterior €30-50, lost keys – full cost of new ones.

Question 14

What if we can't return the vehicle on time?

Accepted Answer

Tolerance is 30 minutes. Up to 30 min delay is free, over 30 min charges an additional full day. Tip: If you know you'll be late, contact us in advance. Extension is possible with consent and if the vehicle is available. Not returning the vehicle without agreement = unauthorized use with criminal consequences!

Question 15

Can I pick up/return the vehicle outside business hours?

Accepted Answer

Yes, we offer flexible pickup and return times for a fee. Standard: Mon-Fri 8:00-17:00 free of charge. Weekdays outside hours: 17:00-20:00 for a fee. Weekend: 09:00-22:00 for a fee. Holidays: 09:00-22:00 for a fee. Arrange in advance at +421 910 666 949.

Question 16

Which countries can I travel to with the vehicle?

Accepted Answer

You can travel with the vehicle throughout the entire European Union except Romania, Lithuania, Latvia and Estonia. Travel to non-EU countries is only possible with our prior explicit approval given by e-mail. Insurance does not apply when driving to a country without our approval!

Question 17

Do vehicles have a highway vignette?

Accepted Answer

Slovak highway vignette is included in the price. Foreign vignettes must be purchased by yourself. Where to buy: Czech Republic – edalnice.cz, Austria – asfinag.at, Hungary – ematrica.nemzetiutdij.hu.

Question 18

Is smoking allowed in the vehicle?

Accepted Answer

STRICT NO SMOKING POLICY! Smoking is prohibited in the vehicle including electronic cigarettes. Fine for violation: €200 (including presence of ash, cigarette smell, etc.).

Question 19

Can I tow a trailer with the vehicle?

Accepted Answer

NO. Towing any trailer or other vehicle is prohibited.

Question 20

Can I use the vehicle for racing or drifting?

Accepted Answer

PROHIBITED! Vehicles must not be used for: racing and competitions, drifting, automotive contests, track driving. Insurance doesn't apply and you bear full responsibility for damages.

Question 21

Is pet transport allowed in the vehicle?

Accepted Answer

Pet transport is possible after prior communication with our staff. Conditions: animal must be in a carrier or secured, interior must be clean when returned. Cleaning fee for soiling: €30-200. Contact us in advance at +421 910 666 949.

Question 22

Do you track vehicle location via GPS?

Accepted Answer

Yes, vehicles are equipped with a tracking system. Why? For vehicle security, resolving insurance claims, and assistance with breakdowns/accidents. By signing the contract you agree to monitoring during the rental.

Question 23

What if I get a fine during the rental?

Accepted Answer

Fines are your responsibility. The renter must pay: the fine amount and administrative fee for processing (according to price list). Tip: Follow traffic rules!

Question 24

What if I lose the keys or vehicle documents?

Accepted Answer

You pay all costs: cost of new keys, cost of new documents, loss of profit (40% of daily rate during vehicle downtime). Important: Never leave documents in an unattended vehicle!

Question 25

What is the deductible for vehicle damage?

Accepted Answer

Standard deductible: 10% of damage amount, minimum €400. Example: €2000 damage → you pay €400 (minimum), €8000 damage → you pay €800 (10%). Tip: We offer supplementary insurance with reduced deductible.

Question 26

How do gift vouchers work?

Accepted Answer

Gift voucher is the perfect gift! Validity: 12 months, values: from €50 to custom amount, use: for any vehicle rental, delivery: instantly to email in PDF. Create your voucher at blackrent.sk/store.

Question 27

Can I combine a voucher with a discount?

Accepted Answer

Can be combined with long-term rental discounts and seasonal promotions. Cannot be combined with other gift vouchers.

Question 28

What benefits do you have for business customers?

Accepted Answer

For companies we offer: individual corporate prices, invoicing with deferred payment, fleet management, framework agreements, and dedicated account manager. Contact us at info@blackrent.sk.

Question 29

Do you offer long-term rental?

Accepted Answer

Yes! Advantageous prices for long-term rental: 7-13 days – 10% discount, 14-29 days – 15% discount, 30+ days – 20-30% discount. Contact us for an individual price offer.

Question 30

Do you offer replacement vehicles for insurance claims?

Accepted Answer

Yes! We cooperate with insurance companies: direct processing with insurer, wide selection of vehicles, delivery to address/service. More info at blackrent.sk/sluzby/poistne-udalosti.

Question 31

Do you offer car service?

Accepted Answer

Yes! Complete car service: maintenance and repairs, diagnostics, tire service, MOT preparation, and professional 3D wheel alignment. More info at blackrent.sk/sluzby/autoservis.

Question 32

How can I contact you?

Accepted Answer

Customer support: phone +421 910 666 949 (also 24/7 for active rentals), email info@blackrent.sk, business hours Mon-Fri 8:00-17:00. Branch: Bratislavská 971, 911 05 Trenčín (industrial park area in Logik Park hall).

Question 33

How can I file a complaint?

Accepted Answer

You can file a complaint: by email at info@blackrent.sk, in person at our Trenčín branch, or by mail to company headquarters. Processing within 30 days. More at blackrent.sk/complaints.

Question 34

Who operates BlackRent?

Accepted Answer

Black Holding s.r.o., headquarters: Trenčianska Turná 3050, 913 21 Trenčianska Turná, ID: 55 460 399, Tax ID: 2122027985, email: info@blackrent.sk, tel: +421 910 666 949.

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